Delivery and return

Fast Shipping of Your Orders

We understand the importance of receiving your orders as quickly as possible. That's why all our products are made with care in our workshop located in the beautiful Vosges, France.

Shipping Process

We ship your orders Monday through Friday (excluding weekends, holidays and closed periods). The deadlines indicated below only concern the moment when your order leaves our workshop.

• Standard Orders : We aim to ship your order within 24-48 hours of receipt, depending on order of arrival and volume of orders processed that day.

• Custom Orders : If you have requested design changes, please allow approximately 48-72 hours for your order to be processed. For more complex customizations, this deadline may be extended. We ask that you please respond quickly to our model proposals to avoid any delays.

Home delivery

Once shipped from our workshop, the delivery time depends solely on the postal service or carrier chosen and the delivery method you have selected. La Poste generally estimates delivery between 2 and 10 working days, with an average of 3 days observed.

• Urgent Deliveries : For urgent needs, we also offer an express delivery service via Chronopost. Contact us if you would like to opt for this option.

Communication and Monitoring

We encourage you to stay in touch with us throughout the process. If you have any concerns or questions about the shipping or delivery of your order, please do not hesitate to contact us. We are here to ensure you have a smooth and pleasant shopping experience.

Your Satisfaction, Our First Priority!

Please note that although we strive to ensure rapid shipping and delivery times, Un Cadeau Une Histoire cannot be held responsible for any delays due to postal services or any other carrier. We thank you for your understanding and trust.