Terms of Sales

PREAMBLE : The Un Cadeau Une Histoire site belongs to the Ayla Création Company.

This document governs the sales of products concluded between the company AYLA CREATION and a final buyer within the framework of distance selling.

The customer declares to have read the general conditions of sale before placing an order for products.

By validating the order, the customer expressly accepts the terms set out below.

Orders are confirmed by email to the email address provided by the buyer on the order form.

This confirmation details the characteristics of the product, its reference, its cost, the quantity ordered, as well as the amount of shipping costs.

1- Price : Billing is done in Euros.

2- Shipping costs : They are calculated based on the weight of your order, and can be free from a certain purchase amount and the destination. All the necessary information is available on the site via the delivery tab.

3- Payment : Payment is made by bank transfer, credit card or PayPal (100% secure payment). An order will only be shipped upon receipt and receipt of payment.

4- Shipping and Delivery : orders are prepared and shipped within 24 to 72 working hours from the date of receipt of payment. Added to this preparation time are delivery times by post or any other chosen carrier. We decline all responsibility for delivery delays due to La Poste. Likewise, during sales and holiday periods, delivery times are likely to increase. If your package is slow to arrive, please consult the tracking information in your customer area, or contact us as soon as possible to request the tracking number. All packages posted with tracking and indicated as delivered on the tracking status are considered to be delivered, only the indications appearing on the tracking information will be authentic.

5- Error : In the event of a packaging error on the goods delivered via its site, un Cadeau une histoire, AYLA CREATION undertakes to accept its return, and to send you the correct product or to reimburse you. For any complaints please contact us by email within 14 days of receipt of the package. Email: contact@uncadeau-unehistoire.com, with the subject line “product error” and a reminder of your: name, first name, address and your order number.

6- Damaged item : If one of our products suffers damage during transport and reaches you damaged, please send us a photo of the item in question by email contact@uncadeauunehistoire.com. AYLA CREATION undertakes to return you (subject to availability) or reimburse you for the item(s) which may have suffered damage.

7- Guarantees : AYLA CREATION ensures that all products offered for sale comply with current legislation.

8- Withdrawal period : If it turns out that the product ordered by the buyer does not suit him, for whatever reason, AYLA CREATION exchanges or reimburses said product on the sole condition that this the latter is returned within 14 days of receipt (article L121-16 of the French consumer code). As the exchange or refund is not linked to poor workmanship or damage, the return costs are the responsibility of the buyer. The item must be returned in its original packaging and not showing any use.

Personalized items are not eligible for returns unless there is an error on our part in the personalization.

9- Personal information / Confidentiality : The personal information collected on our site in the context of placing an order is only intended for the proper execution of this order and is subject to computer processing. AYLA CREATION undertakes to secure the personal information of its customers, to keep it strictly confidential and not to communicate it to a third party. In accordance with Law No. 78-17 of January 6, 1978, the consumer has a right of access and rectification at any time.

10- Customer service : AYLA CREATION undertakes to respond as quickly as possible and at the latest within 5 working days following the complaint made by email to: contact@uncadeau-unehistoire.com

11- Applicable law : This contract refers to French law and, more particularly, to the regulation of distance selling.

* To guarantee your rights, our site has been declared to the CNIL: declaration No. 1400147.

Siret: 79996405100020

The head office :

Ayla Creation

16 Rue de l’Ancien Stade

88390 Darnieulles

France